Purchase Options Cancellation Policy

AJ's EO Infusions Purchase Options Cancellation Policy

At AJ's EO Infusions, we’re committed to providing you with high-quality, essential oil-infused products. We understand that sometimes plans change, so we’ve made our cancellation policy simple and transparent.

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment, partial deposit, or the full amount at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date if not already paid in full. You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Order Cancellations
You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, we may not be able to cancel your order if it has already been processed or shipped.

Subscription Cancellations
If you’ve subscribed to our Lip Butter Scrub delivery service, you can cancel your subscription at any time through your AJ's EO Infusions account or by contacting our support team. Cancellations made before your next billing cycle will not be charged. Once a subscription order has been processed, it cannot be canceled but may be eligible for a return or exchange.

Pre-Orders and Custom Orders

Pre-orders and custom-made items can be canceled within 48 hours of purchase. After this period, cancellations may not be accepted as we begin processing your order. Refunds for Cancellations Approved cancellations will be refunded to your original payment method within 5-7 business days. If your order has already been shipped, please refer to our Return & Exchange Policy for further assistance.

How to Cancel Your Order or Subscription Log into Your Account: Visit your account on our website at www.ajseoinfusions.com

Contact Us: Reach out to our friendly support team at support@ajseoinfusions.com or call us at 620-502-0082. Please fill out the Cancellation Form Here.

We’re here to help and ensure you have the best experience with AJ's EO Infusions.

With care,

The AJ's EO Infusions Team